As each bat is made-to-order, we don't allow for bats to be returned for any reason other than an error on our part. If we processed the order incorrectly (e.g. barrel or handle finish, length, etc.), please contact us, so we can check the order record. If you find a defect in the bat, please let us know what you found, so we can investigate the situation.
One thing to keep in mind, though, is that wood bats break. Most of the time, the breakage is caused by a ball being hit either on the end of the bat or in on the handle. These contact areas create a situation where the bat is more susceptible to breaking.
Please send all questions or concerns to greatlakesbatco@gmail.com.
